Will I lose my deck if I don't upgrade after the trial?

No. Your deck content is preserved when the trial ends — it just becomes read-only until you upgrade to Start Up or Pro.

What do I do if the AI-generated slides are too generic?

Complete your Product Brief with specific details, upload supporting documents, and run Research mode before generating. You can also prompt Create mode to rewrite individual slides with more specificity.

How do I contact Sliiides support?

Book a call at cal.com/iii/sliiides-demo or start a trial at sliiides.com/auth where in-product support options are available.

Sliiides Troubleshooting and Common Issues

Most issues with Sliiides fall into a few predictable categories — here's how to diagnose and fix them quickly so you stay focused on your raise.

Deck Is Read-Only After Trial

Symptom: You can view your deck but can't edit slides.

Cause: Your 3-day free trial has ended.

Fix: Upgrade to Start Up or Pro at [sliiides.com/#pricing](https://sliiides.com/#pricing). Your deck content is preserved — editing resumes immediately after upgrade.

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AI Create Mode Produces Generic or Off-Target Slides

Symptom: The generated deck doesn't reflect your startup's specifics.

Product Brief was incomplete or vague
No documents were uploaded before generation
Research mode wasn't run, so the knowledge base is empty

Fix: 1. Fill in the Product Brief with specific details (real market numbers, actual traction, named competitors) 2. Upload supporting documents before running Create mode 3. Run Research mode first so the knowledge base has cited data to draw from 4. Prompt Create mode to rewrite specific slides with more detail

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Research Mode Returns No Useful Results

Symptom: Research mode findings are sparse or irrelevant.

Try more specific search queries (e.g., "B2B SaaS market size 2024 SMB" instead of "software market")
Upload your own research documents so the AI has a starting point
Review and discard low-quality findings before saving to the knowledge base

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Shared Link Shows Old Version of the Deck

Symptom: A viewer sees slides you've already updated.

Fix: Sliiides share links are always live — viewers see the latest saved version. If a viewer is reporting an old slide, ask them to hard-refresh the page (Ctrl+Shift+R / Cmd+Shift+R). If the issue persists, check whether edits were saved before sharing.

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Team Member Can't Access the Workspace

Symptom: An invited co-founder or team member can't see the deck.

Confirm the invite was sent to the correct email address
Check that the member accepted the invitation
Verify their assigned role (Member or Viewer) has the expected permissions
Start Up supports up to 3 members; Pro supports up to 10

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Analytics Show No Data After Sharing

Symptom: You shared the link but the analytics dashboard shows zero views.

Confirm you shared the correct public link from the Share panel
Analytics update after a real external view — opening the deck yourself from the same account may not register
Allow a few minutes for data to propagate after the first external open

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Still Stuck?

Book a demo with the Sliiides team at [cal.com/iii/sliiides-demo](https://cal.com/iii/sliiides-demo).

FAQ

Will I lose my deck if I don't upgrade after the trial?: No. Your deck content is preserved when the trial ends — it just becomes read-only until you upgrade to Start Up or Pro.
What do I do if the AI-generated slides are too generic?: Complete your Product Brief with specific details, upload supporting documents, and run Research mode before generating. You can also prompt Create mode to rewrite individual slides with more specificity.
How do I contact Sliiides support?: Book a call at cal.com/iii/sliiides-demo or start a trial at sliiides.com/auth where in-product support options are available.