Can I roll back an action an agent took?

Every action is logged to the auditable decision ledger. Reversibility depends on the action type — draft emails that haven't sent can be cancelled; sent emails cannot be unsent. You can flip any capability off instantly from the Control Board to stop further action.

What if the knowledge base is auto-generated from my site but contains errors?

Auto-generation is a starting point. Review the generated KB in the Hub UI and correct any errors before enabling agents to operate from it. Inaccurate KB entries will produce inaccurate agent outputs.

Who do I contact if I can't resolve an issue?

Book a call directly with the iii Agent Hub team at https://cal.com/scott-fielder/platform-demo. Existing operators should use the support channel established during onboarding.

iii Agent Hub Troubleshooting and Common Issues

Most issues with iii Agent Hub trace to one of three root causes: an incomplete knowledge base, a misconfigured brand key, or an agent operating outside the bounds set by the Control Board — all of which are diagnosable from the Hub UI and the decision ledger.

Before You Troubleshoot

Is the brand key correctly provisioned in the Hub UI?
Is the integration guide present in your site's repository?
Is the Control Board set to the intended capability level (not All Off)?
Is the knowledge base complete enough for agents to operate from?

Common Issues and Resolutions

Agents Producing Low-Quality or Off-Brand Output

Cause: Incomplete or missing knowledge base.

Fix: Review KB coverage — product, ICP, pricing, FAQ, objections, competitors, process, and policy should all be populated. Agents operate entirely from what is in the KB; gaps produce generic output.

Outreach Not Sending

Cause: Sending capability may be set to Draft Mode or All Off, or the sending domain may not be configured.

Check Control Board preset — ensure it is set to Full Pipeline or that sending is individually enabled.
Verify sending domain configuration in the brand settings.
Check Casey's health log for deliverability flags that may have triggered an auto-pause.

Auto-Pause Triggered (Casey Alert)

Cause: Bounce rate or complaint threshold exceeded — Casey automatically pauses outreach on bad signals.

Review the flagged sending domain's health.
Clean the affected list segment.
Manually re-enable sending from the Control Board once the issue is resolved.

Booking Flow Not Routing Correctly

Cause: Integration guide not applied to the site's repository, or brand key mismatch.

Fix: Re-run the provisioning step — feed the integration guide at `https://iii-agent-hub.scott-4bd.workers.dev/onboarding/llms.txt` to your AI coding agent alongside the correct scoped brand key.

Agent Taking an Unexpected Action

Cause: Either the bounds for that capability are set wider than intended, or a cross-domain request was approved that should not have been.

Inspect the decision ledger to see exactly what was decided, why, and by which agent.
Tighten the relevant capability from the Control Board.
Lock the affected lever to prevent further action until reviewed.

Something Looks Wrong but the Cause Is Unclear

Start with Quinn's daily scorecard — it surfaces performance regressions.
Then inspect the decision ledger for the time period in question.
If the issue is unresolved, the fastest path is booking a call: [cal.com/scott-fielder/platform-demo](https://cal.com/scott-fielder/platform-demo)

FAQ

Can I roll back an action an agent took?: Every action is logged to the auditable decision ledger. Reversibility depends on the action type — draft emails that haven't sent can be cancelled; sent emails cannot be unsent. You can flip any capability off instantly from the Control Board to stop further action.
What if the knowledge base is auto-generated from my site but contains errors?: Auto-generation is a starting point. Review the generated KB in the Hub UI and correct any errors before enabling agents to operate from it. Inaccurate KB entries will produce inaccurate agent outputs.
Who do I contact if I can't resolve an issue?: Book a call directly with the iii Agent Hub team at https://cal.com/scott-fielder/platform-demo. Existing operators should use the support channel established during onboarding.